Refund policy

Customer satisfaction is our top priority. Please read our return and refund policy carefully before placing an order.

1. Return Window We offer a 7-day return policy from the date of delivery. If you're not satisfied with your order, you may request a return within this period.

2. Eligibility for Returns

  • The product must be unused, in its original condition, and in original packaging.
  • Proof of purchase (order number/receipt) is required.
  • Damaged or defective items must be reported within 7 days of delivery, along with photos/videos of the issue.

3. Non-Returnable Items

  • Customized and personalized gifts (e.g., items with names, photos, or custom designs) are not eligible for return or refund, unless the item arrives damaged or defective due to our error.
  • Products marked as final sale.

4. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe via the original payment method or bank transfer, as applicable.

5. How to Request a Return To initiate a return, please contact us at: 📧 support@giftcompany.pk 📞 0306-8950542 03024271065

Please include your order number and reason for the return/refund request.

Privacy Policy

GiftCompany.pk values your privacy and is committed to protecting your personal information.

1. Information We Collect When you place an order or contact us, we may collect the following information:

  • Name
  • Phone number
  • Delivery address
  • Email address
  • Order and payment details (for advance payments on customized orders)

2. How We Use Your Information We use your information to:

  • Process and deliver your orders
  • Communicate with you regarding your order status
  • Respond to customer service inquiries
  • Improve our products and services
  • Send occasional updates or promotional offers (only if you opt in)

3. Information Sharing We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with delivery/courier partners solely for the purpose of order fulfillment.

4. Data Security We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.

5. Your Consent By using our website and placing an order, you consent to our Privacy Policy.

6. Contact Us If you have questions about this Privacy Policy, please contact us at: 📧 support@giftcompany.pk 📞 0306-8950542


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at farhannali001@gmail.com.